Your appointments are very important to us. we carefully plan each appointment to allow the correct timing for each service. please keep in mind that Missed appointments not only result in lost wages for your stylist, but also keep other clients from receiving services.
We understand that on occasion, unavoidable emergencies happen. we will do our best to work with you, However if cancellations or “no shows” become a common occurrence, Taglio Salon’s cancellation policy will be strictly enforced.
Our standard policy: if a client cancels an appointment without a minimum of 24 hours notice, that client will incur a fee equivalent to 50% of the value of services scheduled. A client that is a “no-show” will be charged for 100% of the value of services scheduled. These fees must be paid within 72 hours of missed appointment. for high value services, in order to be booked, appointments will require a non-refundable retainer of 50%.
If last minute cancellations or no-shows continue to be an issue (3 or more times), further action will be taken and that client will be asked to sign and agree to specific terms and conditions to remain a client of Taglio Salon. These terms and conditions are assessed and determined on a case by case situation by the stylists and management.
Last minute service reductions: should you consider eliminating a service that has been scheduled, without 24 hr notice, you will still be responsible for paying the cost of that service. When possible, your stylist may be able to substitute another service in it's place. additions or reductions to services are solely at the discretion of the stylist. if you have time constraints, please make sure to ask our client coordinator for the duration of your appointment.
As a courtesy: Taglio Salon confirms your services 2 days prior to your appointment. we ask that you verify your contact information with our appointment coordinators. it is your responsibility to remember your appointment dates and times in order to avoid missed appointment and cancellation fees. taglio salon is not responsible for missed appointments if confirmation is not received. we encourage you to call or email our appointment coordinators if you are unsure of your service date and or time.